Telehealth

Our office began offering telehealth sessions to serve clients during the COVID-19 crisis. It became apparent that offering ongoing telehealth or virtual (videoconference) sessions by request for intake interviews remains a convenience for some and a matter of ongoing safety for others. Telehealth sessions by request will continue to be conducted through a secure HIPAA compliant web platform, PracticeSpace.health. Telephone sessions (without video) can also be requested.

Telehealth is simple. All you need is a computer, smart phone, iPad or tablet, a solid internet connection, and a private room where you can talk. Just click on the link that Dr. Cantley will provide you privately via email prior to your appointment, and you will find yourself in my virtual waiting room. Once you arrive in the virtual waiting room, Dr. Cantley will join the video conference at your appointment time. If there are any problems, please email me, so that we can solve any issues that arise immediately. So far, clients have responded favorably to telehealth sessions and found it convenient and much easier than they anticipated. Please follow these tips for the most effective and interruption-free connection:

1. If possible, use a laptop or desktop computer for stable viewing, but other smart devices are acceptable.
2. Close all other browser windows on your computer or smart device, especially ones like Facebook, video or news websites that tend to “pull” bandwidth even in the background.
3. Close all email programs on your computer or smart device, as those are periodically attempting to download new messages; this may interrupt your connectivity. 
4. Prohibit or limit others who also have access to WIFI in the same household/office from streaming Netflix, iTunes, Spotify, etc. during the videoconference. 

Scheduling. Please e-mail through the contact form on this website or directly if you need to make any changes to your already scheduled appointment(s) including changing to a telehealth session. If you need to reschedule or cancel your appointment(s), also please do so via e-mail with as much advance notice as possible but please attempt to provide at least 24 hours' notice.  Please be responsible and postpone or cancel your appointments if you are feeling ill, and we will do our best to accommodate you by rescheduling without unreasonable delays. 

Telehealth Informed Consent. Please review the Informed Consent for Telepsychological Services (https://cltpsych.com/forms) before your appointment and let me know if you have any questions. You must consent to this agreement if you participate in telehealth sessions.