Telehealth Sessions. Our office began offering telehealth sessions to serve clients during the COVID-19 crisis. It is apparent that offering ongoing telehealth or virtual (videoconference) sessions by request for intake interviews and feedback sessions remains a convenience for some and a matter of ongoing safety for others. Telehealth sessions by request will continue to be conducted through a secure HIPAA compliant web platform, iCouch.me. To learn more about iCouch, you can access this simple support file to learn what to expect: https://support.icouch.me/en/articles/3865008-clients-getting-invited-to-icouch. Telephone sessions (without video) can also be requested.
Telehealth is Simple. All you need is a computer, smart phone, iPad or tablet, a solid internet connection, and a private room where you can talk. Just click on the link that Dr. Cantley will provide you privately via email prior to your appointment, and you will find yourself in my virtual waiting room. Once you arrive in the virtual waiting room, Dr. Cantley will join the video conference at your appointment time. If there are any problems, please e-mail me, so that we can solve any issues that arise immediately. So far, clients have responded favorably to telehealth sessions and found it convenient and much easier than they anticipated. Please follow these tips for the most effective and interruption-free connection:
Scheduling. Please e-mail through the contact form on this website or directly if you need to make any changes to your already scheduled appointment(s) including changing to a telehealth session. (Please check your spam folder for responses). If you need to reschedule or cancel your appointment(s), also please do so via e-mail with as much advance notice as possible but please attempt to provide at least 24 hours notice. Please be responsible and postpone or cancel your appointments if you are feeling ill, and we will do our best to accommodate you by rescheduling without unreasonable delays.
Insurance. Telehealth for behavioral health services is covered by most insurance companies during the COVID-19 crisis and may continue beyond. It is your responsibility to know your coverage, so make sure to check with your insurer directly if you have questions about your policy including telehealth coverage. The "place of service" code for Telehealth is 02.
Telehealth Informed Consent. Please review the Informed Consent for Telepsychological Services (see Forms tab) before your appointment and let me know if you have any questions. You must consent to this agreement if you participate in telehealth sessions.
Informed Consent for In-Person Services During COVID-19. Please review, initial, and sign this form before your appointment, so that you understand the potential risks as well as the protocol to reduce risks associated with in-person sessions during this public health crisis.
Office Safety Precautions in Effect During the Pandemic and beyond. Our office is taking the following precautions to protect our patients and help slow the spread of the coronavirus (COVID-19).
Please check back often for updates. Last updated on 6/10/2021.